With over two years of experience in the towing industry, I currently serve as an Assistant Manager, Dispatcher, and Customer Service Specialist at a towing company in Richmond, CA. My career spans across various industries including e-commerce (eBay & Amazon), logistics (FedEx), and hospitality (hotel and travel), giving me a well-rounded foundation in delivering high-quality service and adapting to diverse customer needs.
I'm highly proficient in Towbook—handling dispatching, job tracking, invoicing, and real-time communication with ease. I specialize in coordinating drivers efficiently, managing high call volumes, and providing top-notch support in high-pressure environments.
???? Core Skills:
*Dispatch Operations
*Customer Service Excellence
*Office & Team Management
???? Tools & Platforms I Use:
*Towbook
*Freshdesk
*Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher)
*Google Workspace (Gmail, Calendar, Docs, Sheets, Slides, Drive, Forms)
*RingCentral, Five9, and more
I’m always open to new opportunities, collaborations, or simply connecting with like-minded professionals. Feel free to reach out—my inbox is open!
