Customer support professional with 15+ years of experience handling email, chat, and voice support across e-commerce, telecommunications, financial services, and software accounts.
Experienced in customer communication, issue resolution, order management, refunds, cancellations, and KPI-driven support. Most recently worked remotely for a U.S.-based e-commerce brand using Zendesk, Shopify, ShipHero, and Slack for daily customer support operations.
Reliable, adaptable, and comfortable working in fast-paced remote environments.
Currently open to remote customer support, e-commerce support, and back-office opportunities, including both full-time and part-time roles.
