Logistics and Customer Support Specialist with over 10 years of experience across freight operations, technical support, and e-commerce. Proven ability to manage time-sensitive logistics processes, coordinate with drivers and brokers, and ensure on-time pickups and deliveries. Experienced in dispatch operations, driver coordination, and customer support, with a strong focus on communication, problem-solving, and operational efficiency. Skilled in CRM tools like Salesforce and Zendesk, as well as handling high-volume workloads in remote environments. Reliable, detail-oriented, and adaptable professional who consistently meets performance metrics and service-level expectations.
