Results-driven professional with over 6 years of experience in customer service, team leadership, and process optimization within the BPO and
digital support industries. Proven expertise in managing high-performing teams, enhancing operational workflows, and driving performance
improvements through data analysis and cross-functional collaboration. Skilled in handling complex customer interactions, training and onboarding,
and maintaining SLA compliance across voice, email, and web-based support channels. Tech-savvy, fluent in English, and certified in Contact Center
Supervision and Customer Experience Management.
