I run operations and client success for founder-led service businesses. I own the client lifecycle and build the systems behind it, so the business keeps growing without things slipping through the cracks.
Right now I am Head of Operations for a US-facing service company. I own onboarding, delivery, and retention for a portfolio of clients, build the CRM and automations in GoHighLevel, write the SOPs the team runs on, set up the reporting, and step in on client issues before they turn into churn.
Before this I was the operations and executive right hand across several US companies. I ran the follow-through for a CEO (calendar, priorities, vendors, and cross-team execution), rebuilt CRM data and reporting for a tech firm, and led customer success and data teams in a contact center. Earlier I spent time in private banking and years in BPO, which is where I learned to handle clients and stay calm under pressure.
Where I add the most value:
Customer and client success. Onboarding, retention, renewals, and being the single point of accountability for an account.
Operations and systems. SOPs, process design, and cleaning up the messy parts so delivery stays consistent as you grow.
RevOps and CRM. GoHighLevel, HubSpot, Zoho, and Salesforce. Pipelines, workflows, automation, dashboards, and clean data.
AI and automation. I use AI tools every day and build automations that take repetitive work off people's plates.
Tools I work in: GoHighLevel, HubSpot, Zoho, ActiveCampaign, ClickUp, Notion, Zapier, Loom, and Google Workspace.
I work full-time on US hours, I am reliable, and I take ownership. If you need someone to run the operations and client side so you can focus on growth, that is what I do best.
