Results-driven Frontline Reception Manager with 7+ years of experience supporting Australian businesses across legal services, conveyancing, customer service, sales, and digital marketing.
Progressed from Frontline Receptionist to Frontline Reception Manager, pioneering the growth of a Filipino frontline reception team and managing 7 staff members. Experienced in recruitment, onboarding, training, KPI management, client relations, appointment conversion, and day-to-day operations.
Strong track record in team performance and lead conversion, helping achieve a best monthly result of 450 booked matters at 65% conversion, with an average team conversion rate of approximately 55%.
Combines people leadership with hands-on experience in consultative sales, customer service, recruitment, local SEO, LiveChat, and lead generation.
Highly adaptable, organised, and results-focused, with a strong ability to build teams, improve performance, and operate effectively in fast-paced environments.
Proficient in the use of AI tools to improve productivity, streamline workflows, support decision-making, enhance communication, and optimise daily operations, ensuring efficient and high-quality output across both individual and team tasks.
