Dedicated and detail-oriented Medical Virtual Assistant with hands-on experience in US healthcare, specializing in mental health and weight loss prior authorizations, patient care coordination, insurance verification, appointment scheduling, and administrative support. Experienced in supporting psychiatric, weight loss, dietitian, and menopause programs while ensuring smooth patient onboarding, provider communication, medication authorization processing, and continuity of care. Skilled in handling denials, appeals, patient follow-ups, inbound and outbound calls, and coordinating directly with insurance providers and healthcare teams.
Proficient in managing prior authorizations for medications including Wegovy, Ozempic, Zepbound, Mounjaro, Adderall, Tirzepatide, Semaglutide, Bupropion, and Naltrexone. Knowledgeable in using Cover-----------ds, Availity, insurance portals, EMR/EHR systems, fax submissions, and remote healthcare workflows. Recognized for strong communication, multitasking, problem-solving abilities, and commitment to delivering compassionate, efficient, and patient-centered care in fast-paced healthcare environments.
