I am a dedicated and results-driven Customer Service Professional with over 5 years of experience in voice, chat, and back-office support. I have handled healthcare, financial, and content moderation accounts, giving me strong experience in customer communication, account investigation, documentation, and problem-solving.
With experience supporting U.S.-based accounts, I am confident in communicating in English, handling sensitive information with confidentiality, and working independently in a remote environment. I have assisted customers with insurance inquiries, billing concerns, eligibility verification, and account resolution. My background has strengthened my attention to detail, patience, and ability to resolve complex issues efficiently.
I am highly organized, dependable, and motivated. I can work with minimal supervision, follow structured processes, and meet deadlines consistently. I am comfortable using CRM systems, Google Workspace tools, and other online platforms to manage tasks and collaborate with teams.
If you are looking for someone who is reliable, fast learner, detail-oriented, and committed to delivering quality results I am ready to contribute to your team.
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