Over nine years of experience in the customer service industry. Throughout my career, I’ve developed expertise in team management, data analysis, and process improvement. As a Service Recovery Call Back Supervisor at TaskUs Philippines, I led a team of 15 Senior Representatives, consistently achieving high-quality scores and exceeding key performance indicators. I’ve also successfully conducted coaching sessions, created training materials, and collaborated with leadership to improve policies and resolve customer pain points.What sets me apart is my proactive approach to problem-solving, my ability to lead and inspire teams, and my strong communication skills. I’m not just focused on resolving immediate issues but also on identifying trends and implementing solutions to drive long-term improvement. I believe in fostering collaboration and creating an environment where everyone feels empowered to perform at their best.
