I am currently working for a Maryland-based retail business that specializes in women’s apparel. As an Ecommerce Virtual Assistant, I handle daily customer inquiries—primarily via email and social media—regarding, but not limited to, order status, returns, exchanges, refunds, cancellations, stock availability, and promotions.
Previously, I worked as a Virtual Assistant for an insurance agency based in Louisiana (through a Philippine-based company), where my main responsibility was policy checking. This involved reviewing renewed policies for accuracy by cross-referencing proposals, quotations, applications, and various certificates.
Before transitioning into the virtual assistant field, I spent six years as a customer service representative, assisting customers via phone, chat, and email. I provided support for both technical and billing inquiries related to mobile phones, internet services, and other devices. Additionally, I supported a global sports apparel brand, where I was later promoted to Assistant Coach (Subject Matter Expert)—a role focused on mentoring new hires and ensuring top-tier customer interactions.
I am proficient in English, both written and spoken, and pride myself on delivering clear, empathetic, and solution-oriented communication.
