Personal Injury Case Management | Lien Negotiation | Medical Records Retrieval | Legal Virtual Assistant
I am a detail-oriented Legal Virtual Assistant with extensive experience supporting U.S. Personal Injury law firms in case management, lien resolution, and medical records retrieval. I have worked closely with attorneys, case managers, medical providers, and insurance companies to ensure cases move efficiently from treatment through settlement.
My experience includes negotiating reductions for medical liens, Medicare, Medicaid, ERISA plans, health insurance subrogation claims, hospital liens, and provider balances to maximize clients' net recovery. I verify outstanding balances, prepare settlement calculations, coordinate with lien holders, obtain final lien demands, and ensure all settlement documentation is accurate before disbursement.
In addition to lien negotiation, I have experience supporting case managers by tracking case progress, maintaining organized case files, communicating with clients and providers, scheduling appointments, following up on treatment status, and assisting with settlement preparation.
I also specialize in medical records retrieval, where I request records and billing from hospitals, physicians, imaging centers, chiropractic offices, physical therapy clinics, and other healthcare providers through provider portals, fax, email, phone, and Electronic Health Record (EHR) systems. I consistently follow up on outstanding requests, review records for completeness and accuracy, identify missing documentation, and coordinate with providers to obtain corrected or additional records.
Core Skills:
- Personal Injury Case Management
- Medical Lien Negotiation & Reduction
- Medical Records & Billing Retrieval
- Settlement Support & Case Resolution
- Provider & Insurance Communication
- Medical Chronologies & Record Review
- Client Communication & Follow-ups
- Calendar & Task Management
- Legal Documentation & File Organization
- HIPAA-Compliant Records Handling
Tools & Platforms:
- Clio
- DocuSign
- CasePeer
- SalesForce
- Filevine
- Litify
- SmartAdvocate
- MyCase
- Google Workspace
- Microsoft Office
- Adobe Acrobat
- Dropbox
- Provider Portals & EHR Systems
- Outlook
- Remote communication platforms (Zoom, Microsoft Teams, Slack)
I am known for being organized, dependable, and proactive. I take ownership of my work, communicate effectively with clients and providers, and consistently meet deadlines while maintaining accuracy and confidentiality. My goal is to help Personal Injury law firms streamline operations, reduce outstanding liens, retrieve complete medical documentation efficiently, and provide excellent support throughout the life of every case.
