Make sure to respond to customers’ follow-ups (Email, Chat and
Phone) within the timeframe
Enter order details/ returns/ order changes in the System
Generates shipment list, creating invoices
Provide shipment confirmation to customers
Notify customer of promised delivery date with an order
acknowledgment, and ensure that customer receives their orders on
time and shipment commitment targets are met
Proactively and promptly update the customer of any delays in
deliveries - via ticket reply or bulk email to the order backlog
Coordinate with other teams/support to complete the requests of
customers and communicate effectively with the warehouse for the
customer’s delivery date
Generates and analyses backlog orders and participates in order
backlog review meetings to provide feedback on risks to meet the
period’s shipment commitments
Performed daily outbound calls, contributing to increased sales
opportunities
Designed and published social media promotions using Canva to
enhance product visibility and engagement
Managed end-to-end returns, warranty claims, and repair processing,
ensuring timely resolution and customer satisfaction
Managing escalations from tea-----------mbers and customers
Monitoring sales targets
Managed and updated Shopify website for pre-order listings
Coordinated with suppliers in China to manage orders, track
shipments, and resolve issues efficiently
Assist with document collection and follow-ups with clients
Perform ad hoc administrative tasks as needed
