Dedicated and results-driven Customer Support and General Virtual Assistant with over 10 years of experience in customer service, technical support, and administrative assistance. Skilled in managing customer inquiries through phone, email, and chat while delivering prompt, professional, and customer-focused solutions.
Experienced in handling billing inquiries, account management, appointment scheduling, order processing, data entry, internet research, calendar and email management, document preparation, CRM management, and basic technical troubleshooting. Adept at using Microsoft Office and Microsoft 365, Google Workspace, CRM platforms, and various productivity tools to streamline daily operations and improve efficiency.
Known for strong communication skills, attention to detail, problem-solving abilities, and the ability to work independently in fast-paced remote environments. Committed to delivering exceptional customer experiences while providing reliable administrative support that helps businesses stay organized, productive, and focused on growth.
