PROJECT MANAGEMENT
Client Relations | People Management |
Employee Engagement | Coaching & Mentoring | Microsoft Office | CRM Tools:
Teamwork, -----------, Hubspot, Keap, Salesforce, Zendesk | Administrative
Tasks: Timecard Updates, Escalation Handling, Coaching Logs, Scorecard, End of
Week Report, VA and Task Monitoring, SOP Creation, Project Management Tool
Clean Up & Quality Check, Time Logs & Overtime Approval
TRAINING & QUALITY
Process Improvement | Content Creation
& Development | Training Needs Analysis | Weekly Newsletters | Content
Development | Quality Assurance
Calibration | Training Report | Training Supply Inventory | Speed to Competency
Tracking | Capacity Planning | Room Utilization
BUSINESS DEVELOPMENT & SALES
Cold Calling | Warm Calling | Lead
Generation | Client Follow Ups | Email Marketing | Qualifying, Discovery, &
Presentation Calls |
