Experienced Project & Operations Professional | Customer Support | Process Improvement
I am an experienced professional with 15+ years of experience supporting Australian customers and global stakeholders, including 9 years in banking customer service and 6 years in project coordination, operations, localization, escalations, and root cause analysis.
I specialize in keeping projects, processes, and teams organized while ensuring issues are identified, communicated, and resolved efficiently.
What I can help with:
* Project coordination and administration
* Operations and workflow management
* Customer support and stakeholder communication
* Escalation management and issue resolution
* Root Cause Analysis (RCA) and process improvement
* Documentation, reporting, and data tracking
* SOP and workflow documentation
* Task and deadline tracking
* Cross-functional coordination
* Administrative and business support
* Research and online information gathering
* Canva and presentation support
I have experience working with Google Workspace, Slack, Notion, Canva, Asana, -----------, and various project and localization platforms. I also use AI tools such as ChatGPT to improve productivity, research, documentation, and workflow efficiency.
I am highly organized, detail-oriented, proactive, and comfortable working independently while communicating clearly with clients, stakeholders, and cross-functional teams.
I am currently open to both part-time and full-time remote opportunities where I can contribute my experience in project coordination, operations, customer support, and process improvement.
