Detail-oriented IT Support Specialist and Quality Auditor with over 10 years of combined experience in IT helpdesk support, content moderation, data operations, and menu quality auditing. I have supported enterprise and international clients across the US and Australia, including Disney-affiliated brands (ABC, ESPN, Marvel, Lucasfilm, Fox), providing 24/7 remote technical support via ticketing, phone, email, and chat.
For the past 3+ years, I've worked as a Quality Auditor specializing in menu transcription auditing — reviewing menu data from restaurant sources for accuracy, formatting consistency, and data quality before system upload. I'm highly experienced in identifying errors, providing feedback to improve output quality, and ensuring data meets client specifications.
My technical background includes Active directory administration, SAP/Oracle/SQL Plus, MS Office 365 & SharePoint, ticketing systems (Snow, Remedy), CyberArk, Airwatch MDM, VPN RSA, and hardware/software troubleshooting.
I bring strong attention to detail and a proven ability to handle both structured data/build work and reactive client support — a combination that fits well with technical support, data entry/QA, and menu programming roles. I'm available for immediate, long-term employment and committed to delivering accurate, reliable work.
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