Hello! I’m John Rey B. De Mesa, an operations-focused professional with experience in customer support, virtual assistance, CRM management, procurement coordination, documentation, and workflow organization.
I help businesses stay organized, responsive, and efficient by handling the important back-end work that keeps daily operations moving. My experience includes financial account customer care, remote administrative support, supplier coordination, project documentation, data management, and digital workflow tracking.
I have handled high-volume customer concerns in a financial account environment while maintaining strong service quality and documentation accuracy. I also have experience supporting procurement and operations tasks, including purchase order monitoring, supplier research, pricing comparison, file organization, and reporting.
Here are the tasks I can help with:
• Customer support and email handling
• CRM updates and client database management
• Google Workspace and Microsoft Office tasks
• Data entry, reporting, and document organization
• Calendar and task management
• Procurement and supplier coordination support
• Workflow tracking using Trello, Notion, Asana, or similar tools
• Social media content coordination and basic digital content support
• Operations documentation and process improvement
What makes me different is that I don’t just complete tasks. I try to understand the business behind the task. I like creating cleaner systems, improving workflows, organizing information properly, and helping teams work with less confusion.
I am reliable, detail-oriented, easy to train, and serious about delivering work that business owners and teams can trust. I am looking for a long-term role where I can grow with the company and contribute not only as an assistant but as someone who genuinely supports the business operations.
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