I’m a Medical Virtual Assistant and Customer Support Specialist with over five years of experience in healthcare operations. I specialize in insurance verification for Medicare, Medicaid, and dual plans, as well as handling copays, coverage checks, and appeals. My responsibilities include managing calls, appointment scheduling, EMR updates, email communication, and lab orders such as GeneSight and QB testing. I’m also familiar with AI tools like Perplexity and ChatGPT to help streamline workflows and support patient care more efficiently.
