Hi, I’m Sheila — a dedicated, organized, and results-driven Customer Support professional with over 6 years of experience in customer service, including 4 years specializing in order operations. I’ve worked in the BPO industry for 2 years handling US healthcare account and spent 4 years supporting European customers, assisting with order management while ensuring a high level of customer satisfaction and care.
Throughout my experience, I’ve developed strong skills in resolving customer concerns, including handling billing and invoice disputes with accuracy and professionalism. I’m known for being detail-oriented, dependable, and committed to delivering efficient and customer-focused solutions.
I’m proficient in CRM tools such as Salesforce and have working knowledge of SAP. I take pride in my ability to adapt quickly, communicate clearly, and contribute to smooth and effective operations. I’m passionate about creating positive customer experiences and continuously improving processes to support business success.
Verified
