I am ----------- ----------- and I have 10 years of experience in the tech industry in various roles. In my latest company, I worked initially as a Software Quality Assurance Engineer where we manual tested the company's web applications. In this role, I helped establish the QC process and best practices of the company. I was also assigned as the Customer Support Team Lead where I helped create and enforce the guidelines for the company's support teams. I also created a template for ticket analysis reports for internal and external use. Eventually, I was promoted to Software Quality Assurance Lead where I managed the QA team, allocated our resources in various projects, and oversaw QA documentation. Additionally, I was assigned as the Business Analyst for a client in Canada where I served as the liaison between the client and the developers. I gathered the client's needs, feedbacks, and tickets and converted them into technical requirements. I also created and managed project sprints in JIRA. I have experience with using PL/SQL, Microsoft Office (Word, Excel, Powerpoint, Visio, Teams, Sharepoint), Google Docs Editors, JIRA, and Confluence.
