7+ years of experience in customer experience, training, and support.
Proven leadership background in team management, QA, and process improvement.
Skilled in written and verbal communication, with a focus on customer trust and brand integrity.
Proficient with CX and productivity tools, including Google Workspace, Gorgias, Shopify, and knowledge management platforms.
Strong problem-solving and time management abilities, able to deliver results under pressure.
Flexible team player who thrives independently or in collaboration.
