Hi! I'm Michael Catarina, a Mechanical Engineering graduate with over 5 years of professional experience in customer support and three years in the international remittance industry with ZEPZ, supporting Sendwave and WorldRemit customers.
My experience includes customer verification, transaction reviews, suspicious activity identification, escalation management, and resolving complex account and payment-related concerns through phone, email, and social media channels.
I am highly organized, detail-oriented, and comfortable working independently in fast-paced environments. I enjoy solving problems, improving processes, and providing excellent customer experiences.
Here are some areas where I can help your business:
Customer Support (Email, Chat, Phone)
Operations Support
CRM Management
Transaction Review and Documentation
Data Entry and Research
Escalation Handling
Inbox and Ticket Management
Process Documentation
Microsoft Excel and Google Sheets
Cross-functional Collaboration
I am committed to delivering quality work, learning new tools quickly, and helping businesses operate more efficiently.
I look forward to contributing to your team's success.
Verified
