I am a Shopify Admin and E-commerce Customer Support Manager with over 6 years of experience supporting businesses, founders, and growing e-commerce brands.
My expertise includes Shopify administration, customer support management, product listing, chargeback dispute resolution, order management, and business operations. I have helped businesses improve customer satisfaction, streamline workflows, maintain accurate product catalogs, and ensure smooth day-to-day operations.
Over the years, I have managed customer support teams, handled escalated customer concerns, resolved payment disputes and chargebacks, maintained Shopify stores, coordinated with suppliers, and developed efficient processes that support business growth.
Core Competencies:
• Shopify Administration
• Customer Support Management (Email & Chat Support)
• Chargeback & Dispute Resolution
• Product Listing & Catalog Management
• Shopify Product Uploads using POKY
• Order Processing & Fulfillment Support
• Returns & Refund Management
• Team Management & SOP Development
• E-commerce Operations & Process Improvement
• Inventory Coordination & Supplier Communication
• Data Management & Reporting
Tools & Platforms:
• Shopify
• POKY Product Lister
• WordPress
• Amazon Seller Central
• NetSuite
• ClickUp
• Basecamp
• Slack
• Google Workspace
• Microsoft 365
• Zoom & Microsoft Teams
• Meta Business Suite
• ChatGPT, Gemini, and Claude
I am known for being dependable, proactive, and highly organized. I take pride in delivering excellent customer experiences, maintaining operational efficiency, and supporting businesses through reliable communication, attention to detail, and problem-solving.
If you are looking for someone who can manage customer support, maintain your Shopify store, handle product listings, resolve disputes, and help your business operate smoothly, I would be happy to contribute to your team.
