Hi there! I’m a dedicated Customer Service and E-Commerce professional with 17 years of hands-on experience helping online businesses deliver exceptional customer experiences, streamline operations, and boost satisfaction and sales.
I bring a rare mix of customer service expertise, project management, and e-commerce operations, allowing business owners like you to focus on growth while I handle the day-to-day details that keep everything running smoothly.
Here’s what I can help you with:
Customer Service & Support
Tools: Gmail, Zendesk, Freshdesk, Help Scout, Gorgias, ReAmaze, Missive, Intercom, Slack
• Professional and empathetic client & customer communication
• Inbound / outbound call handling, live chat, and email support
• Order and refund processing, dispute management
• Inbox and ticket management with top-tier responsiveness
E-Commerce & Dropshipping Fulfillment
Platforms: Shopify, Shoplazza, Printify, Oberlo, Dropified, AliExpress, ShipStation, AfterShip
• Store setup, product research, and supplier coordination
• Manual and automated order fulfillment
• Handling cancellations, returns, and refunds professionally
• Managing PayPal, Shopify, Square, and Stripe disputes and chargebacks
• Managing multi-niche stores (tech, apparel, lifestyle, concert merch, etc.)
Social Media Management
Tools: Meta Business Suite, Instagram, TikTok, Twitter, Canva, Hootsuite, WordPress, Wix, Descript
• Creating attention-grabbing visuals and short-form videos (CapCut, VN, InVideo)
• Social content scheduling, moderation, and engagement
• Repurposing long videos into digestible social snippets
• Managing brand presence and reputation across platforms
Why Clients Hire Me
• 17 years of proven experience across admin, CS, and e-commerce
• Fast learner, proactive communicator, and self-starter
• Strong eye for detail and organization
• Comfortable handling multiple platforms, teams, and time zones
• 100% committed to accuracy, reliability, and professionalism
If you’re looking for someone who cares about your customers as much as you do, I’d love to help you scale your business.
Let’s chat about how I can make your operations smoother and your customers happier!
