I am an Operations Manager, Remote Team Leader, and Business Support Specialist with 12+ years of experience in customer service, sales operations, back-office management, real estate support, and remote team leadership.
My professional journey began in the BPO industry, where I developed strong expertise across multiple areas including chat support, email support, billing, customer service, sales, retention, market research, and fraud prevention operations. Through dedication and consistent performance, I advanced into a Team Leader role managing back-office operations focused on fraudulent account handling, quality assurance, productivity tracking, compliance, and team performance improvement.
In January 2018, I transitioned into remote work and expanded my experience into real estate operations. I have supported residential real estate companies, wholesalers, and investors through outbound calling, appointment setting, lead qualification, seller outreach, buyer communication, CRM management, follow-up systems, and coordinating with different parties involved in transactions.
In 2023, I took my leadership experience further by building and managing my own remote call center operation. As the founder and operations lead, I managed a team of agents until March 2026, handling recruitment, onboarding, training, workflow development, performance monitoring, client communication, and daily operational management.
My experience allows me to understand businesses from both an employee and owner perspective. I understand the importance of accountability, communication, process improvement, and building systems that allow teams to perform efficiently.
My core expertise includes:
• Operations Management
• Remote Team Leadership & Management
• Customer Experience Management
• Sales Operations & Lead Generation
• Real Estate Virtual Assistance
• Appointment Setting & Lead Qualification
• CRM Management & Workflow Organization
• Quality Assurance & Performance Coaching
• Back Office Operations
• Process Improvement
I am more than someone who completes assigned tasks. I bring ownership, problem-solving skills, leadership, and the ability to help businesses create structure, improve efficiency, and provide excellent customer experiences.
I am looking for opportunities where I can contribute my experience in operations, team management, customer support, and business growth while becoming a reliable partner who helps companies scale successfully.
I am an Operations Manager and Remote Team Leader with 12+ years of experience in customer service, sales operations, back-office management, real estate support, and remote team leadership.
My career started in the BPO industry, where I gained hands-on experience in chat support, email support, billing, sales, retention, market research, and fraud prevention operations. I progressed into a Team Leader role managing back-office teams focused on fraudulent account handling, quality assurance, productivity, and process improvement.
In 2018, I transitioned into remote work and specialized in real estate operations, supporting residential real estate companies, wholesalers, and investors. My experience includes appointment setting, outbound calling, lead qualification, seller outreach, buyer communication, CRM management, follow-ups, and coordinating with different stakeholders.
In 2023, I founded and managed my own remote call center operation, leading a team of agents until March 2026. I handled recruitment, training, workflow creation, performance monitoring, client communication, and daily operations.
My expertise includes:
• Operations Management
• Remote Team Leadership
• Customer Experience Management
• Sales Support & Lead Generation
• Real Estate Virtual Assistance
• CRM Management
• Quality Assurance & Coaching
• Process Improvement
• Back Office Operations
I bring more than task completion I bring ownership, leadership, and the ability to create organized systems that help businesses operate efficiently and grow. I am passionate about supporting companies by improving processes, managing teams, and delivering excellent customer experiences.
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