Customer-focused professional with extensive experience in client-facing roles, specializing in training, quality assurance, and onboarding. Proven ability to deliver engaging training programs that accelerate learning, improve performance, and ensure consistent service standards. Skilled in developing and implementing quality assurance frameworks that enhance customer satisfaction and operational efficiency. Adept at guiding new hires through structured onboarding processes, enabling seamless integration and rapid productivity. Strong communicator with a track record of building trust, resolving issues effectively, and driving continuous improvement across customer experience functions.
