I have a strong interpersonal, administrative and communication skills, excellent written and verbal English and is willing and able to learn a lot and quickly, I am open-minded and ready to work in a team and on my own. Providing effective administrative support to teams or departments that results smooth operation. Has strong attention to detail with excellent communication and interpersonal abilities, has a problem solving skills and resourceful to address challenges independently, organized and has the ability to multitask and also have the initiative.
I also have an experience in the aviation field. I was a passenger service agent for almost 2 years. Providing customer service satisfaction and responsible for handling passengers during check-ins and assisting with boarding, keeping passengers updated regarding their flight schedule and status. Confirming the right ticket itinerary details sent to customers e ticket.
Handles passengers regarding problems with their tickets in reissuance and rebooking using ALTEA AMADEUS SYSTEM.
Handles passengers with disrupted flights like delays/cancellations and endorsing/issuing them hotel accommodation, meals, transportation, rebooking flights (Domestic and International), issuing compensations like noncash vouchers and meal vouchers. Offering a more comprehensive service, providing personalized advice, creating customized itineraries.
