I am experienced in data entry positions that entail inputting customer requests, inquire, and track codes of products. I also perform administrative duties including copying and faxing documents, transferring data, web research, data scraping, scheduling appointments, handling invoices, creating financial statements, editing photos, and creating infographics.I have been handling customer support since 2014 via phone support, email support, and chat ----------- leadership roles such as being the head admin assistant and team leader, I trained multiple employees, including creating training materials and knowledge base to refer to.-----------------------------------Customer Care Associate | Teletech Customer Care Management Inc. (February 2014 - March 2015)• Handled healthcare accounts under Affordable Care Act (USA)• Resolved customers’ complaints, answered customers’ queries, and attended to customers’ concerns++Customer Service Representative | Vimle Universal Solutions (May 2015 - June 2015) • Handled Amazon seller accounts, processed orders, and provided technical customer support++Head Administrative Assistant and Client Support Manager | Beyond Blue Pools (June 2015 - December 2019)• Responsible for the operations of the business which include customer support, finance handling, inventory, etc.++Team Leader | Authority Builders (December 2016 - March 2019)• Responsible for the operations of the business which include customer support, outreach, finances, article reviews, article edits, etc.++Executive Virtual Assistant | Insoon Group (September 2019 - Present)• Performed duties such as task management, scheduling appointments and meetings, customer support, and various ad hoc tasks++Administrative Virtual Assistant | Capitol Health Management (January 2020 - Present)• Performed administrative tasks such as managing day to day changes activities, keeping files up to date, preparing documents for upcoming processes, and the like++Virtual Assistant | Smart Pool Startup (June 2020 - Present)• Performed ad hoc tasks such as calling clients for follow up and managing files++Community Manager | Marketing for Travel Agents (August 2020 - Present)• Managing social media and member support, community onboarding/offboarding, -----------kly reporting and administrative tasks, and Ontraport operations
Verified
