E-commerce Operations & Customer Experience Specialist | 6 Years | Multi-Market Shopify Expert
With 6+ years of hands-on experience across 40+ dropshipping stores, I bring a powerful combination of customer support, store management, and operations expertise. My focus is on streamlining processes, boosting efficiency, and delivering outstanding customer service that keeps your customers coming back for more.
Having managed international Shopify stores, I tackle high-ticket issues with ease, resolve complex customer concerns, and optimize workflows to drive satisfaction. As an Operations and Store Manager, I’ve built efficient systems, overseeing high-volume support and using powerful tools like Gorgias, Zendesk, HelpScout, re: amaze, and more to ensure smooth daily operations.
From handling refunds, returns, and order management to improving back-end processes, I manage everything seamlessly across email, live chat, and social media. I’m the one who handles the operational details while keeping the customer experience top-notch. With expertise in creating SOPs, macros, and improving workflows, I minimize issues and maximize satisfaction, making sure your operations run without a hitch.
WHY CLIENTS CHOOSE ME?
I bring senior-level expertise that goes beyond entry-level support. I’m the missing piece your business needs: calm, solution-focused communicatAion that gets results. Highly organized, reliable, and accountable, I’m committed to driving long-term partnerships that grow with your business.
If you’re ready to scale your customer service with a trusted professional who can handle everything from front to back-end operations, let’s connect. Together, we’ll make your customer experience exceptional and your operations smoother than ever
Verified
