I am a customer service and banking professional with over 8 years of combined experience in the BPO and financial services industries. I spent nearly 4 years with Qualfon, providing technical support to international customers, where I developed strong communication, problem-solving, and customer service skills. As a Tier 3 Technical Support Representative, I handled complex customer concerns, including phone number transfers (porting), escalated technical issues, and managerial call resolutions while ensuring a positive customer experience.
Currently, I have
been working for the past 4 years as an Account Specialist and Peer Coach at JPMorgan Chase. In this role, I assist customers with their financial and account-related concerns while maintaining compliance with company policies and delivering exceptional service. As a Peer Coach, I also mentor and support new and existing tea-----------mbers by sharing best practices, providing guidance, and helping improve overall team performance.
Throughout my career, I have built a reputation for professionalism, adaptability, and delivering efficient solutions. I am confident in communicating with customers from diverse backgrounds, handling high-pressure situations, and learning new systems quickly. I am grateful for the opportunities my previous and current employers have given me to grow professionally, and I look forward to applying my experience, leadership, and customer-focused approach to contribute to a new organization.
