I am a Short-Term Rental and Guest Experience Specialist with hands-on experience managing guest communications, booking coordination, and day-to-day operational support across platforms such as Airbnb, VRBO, and -----------.
Over the years, I have handled end-to-end guest journeys—from initial inquiries to post-checkout—ensuring smooth communication, clear expectations, and a consistently positive guest experience. I have also worked closely with cleaning teams, maintenance vendors, and property owners to resolve issues quickly and keep operations running efficiently.
My background includes working with property management systems and tools such as HostBuddy AI, Breezeway, OpenPhone, Google Workspace, and Microsoft Office. I was also promoted from General Virtual Assistant to Guest Experience Lead, where I took on more responsibility in handling escalations, improving workflows, and supporting operational decision-making.
I am highly organized, detail-oriented, and comfortable working in fast-paced environments where accuracy and judgment are essential. I take initiative, think ahead, and focus on preventing issues before they happen rather than just reacting to them.
