Good knowledge and understanding of application security
Experienced as Jira/Confluence Admin
Content Management Systems
Great writing and verbal skills
Consistent leadership
Results oriented
Attention to detail
Organizational
Time Management
Technical Support:
- Handles Support Issue reported thru Chat, Email and Calls.
- Performing preventive Maintenance, including Checking and Housekeeping of
workstations, printers and peripherals.
- Install, Upgrade and Configure Hardware and Software Solutions for Desktop, Laptop and Mobile Devices.
- Maintain Network connections (Wired and Wireless) and PC Operating Systems (Windows 7,10,Windows Server OS, MAC OS)
- Provide Technical Support; Windows desktop(Windows 7,10 OS), Email Client (Microsoft Exchange),
Messaging (Slack), Remote applications (Team Viewer, Anydesk, VPN (OpenVPN)
System Support:
- Manage Active Directory Users, Groups and Computers
- File and Print Services
- Email System (MS Exchange, PosfFixAdmin),
- Setup of Email Clients (RoundCube) and (MS Outlook)
- Jira Software (Ticketing Tool
- Confluence (Knowledge Base)
- QuickBooks (Finance Software)
- Office365 Account
- Email Filtering Sytem (SpamHero)
- Outgoing Mail Filtering System (SMTP2go)
Networking:
- LAN Networking (Wired and Wireless)
- Experienced in Structured Cabling deployment standards.
- Deploying of Networking Devices and Server Equipments.
Open Source Solutions:
- Install, Configure and Maintain Linux based systems (Debian/Ubuntu)
- Nagios Core
- OCS-NG Inventory Sytem
- Zabbix
- Cacti
- OSTicket
