Remote Workforce Management Specialist | Scheduling | Staffing | Automation | Accounting

Remote Workforce Management Specialist | 7 Years in Staffing, Scheduling & Ops

I help US/EU/AU companies reduce labor cost and hit SLA by managing workforce schedules, forecasting staffing needs, and analyzing real-time queue data.

What I do:
- Staffing plans using Alvaria/eWFM, SQL, Excel
- Real-Time Monitoring: Handle 4+ queues across time zones, adjust staffing live to keep abandon rate <5%
- Scheduling & Roster Mgmt: 200+ agents, schedule bids, holiday coverage, VTO/PTO optimization
- Reporting & Automation: SQL, Advanced Excel, Google Macros. Built 2 automation projects that won company awards
- Accounting Support: AP, AR, Reconciliation, Quickbooks, SAP, Xero, Microsoft NAV Dynamics

Tools I use daily: Alvaria eWFM, JIRA, SQL, Advanced Excel, Google Suite, Salesforce, Workday, Zoho, Quickbooks, Xero, Microsoft NAV Dynamics, Kronos

I’m available 7am-4pm PH = 7pm-4am EST only.
I can start immediately.

Recent clients: Wells Fargo, Genpact, Accenture, Google, Coinbase