Experienced IT and Customer Support Specialist with over 9 years of experience in technical support, chat/email-based customer service, and chatbot optimization. Skilled in tools like Salesforce, Slack, Notion, Dialogflow, and SaaS platforms. Proven ability to troubleshoot technical issues, manage high volumes of customer inquiries, and deliver clear, empathetic communication. Background in software development and global compliance adds a strong technical foundation. Highly organized, detail-oriented, and dependable — ready to contribute to remote teams and deliver excellent support experiences.
