I am a dedicated and results-driven E-commerce Virtual Assistant with over 5 years of experience helping online businesses manage product listings, customer support, order fulfillment, and daily store operations efficiently.
I have hands-on experience working with Shopify, Amazon, Lazada, Shopee, Etsy, and Carousell, handling everything from product research and listing optimization to customer inquiries, returns, refunds, and supplier coordination.
I have successfully managed 1,000+ product listings across multiple platforms and worked with suppliers through 1688, Taobao, AliExpress, and Alibaba to ensure smooth inventory management and order fulfillment. I am also experienced in handling high-volume customer support through
email, chat, and social media while maintaining strong response times and customer satisfaction.
My core strengths include:
• Product Research & Listing Optimization
• Shopify Order Management
• Customer Support
(Email, Chat, Social Media)
• Returns & Refund Processing
• Supplier Sourcing & Coordination
• Order Fulfillment & Tracking
• Data Entry & Documentation
• Market Research
• Basic Graphic Design using Canva and Photoshop
I am highly organized, detail-oriented, and proactive in solving problems before they affect the business. I work well under pressure, manage tasks efficiently, and always aim to provide excellent support that helps businesses grow.
I am looking for a long-term opportunity where I can contribute my skills, deliver consistent results, and become a valuable part of a growing team.
TOOLS & PLATFORMS
E-commerce Platforms & Operations:
Shopify, Amazon, Lazada, Shopee, Etsy, Carousell, Bigseller, Duoke, Productor
Supplier & Product Sourcing:
1688, Taobao, AliExpress, Alibaba
Customer Support & Communication:
Gorgias, Zendesk, Slack,
Email Support, Live Chat Support, Social Media Support, Claude, Chatgpt
Product Research & Listing Tools:
Poky, Zik Analytics, Merch Informer, Tactical Arbitrage
Productivity & Project Management:
Google Workspace, Microsoft Office Apps, Google Drive, Trello, Notion
Design & Content Support:
Kling AI, Canva, Adobe Photoshop, Adobe Audition, DaVinci Resolve, Capcut, Basic Video Editing, Product Mockups
Additional Support Skills:
Product Listing Optimization, Inventory Tracking, Data Entry, Documentation, Basic HTML & CSS
PROFESSIONAL EXPERIENCE
E-commerce Administrator
Indeed | August 2025 – April 2026
- Responded to customer inquiries on Lazada and Shopee, maintaining an 80%+ chat response rate
- Coordinated with the Singapore office regarding stock updates, customer requests, and issue resolution
- Managed and optimized product listings, ensuring accurate pricing, descriptions, and inventory updates
- Conducted market research and supported digital marketing efforts to improve product visibility and sales performance
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E-commerce Virtual Assistant
OnlineJobs.ph | January 2021 – March 2025
- Managed 1,000+ product listings across Shopify, Amazon, Lazada, Shopee, and Carousell
- Conducted product research and supplier sourcing through 1688, Taobao, AliExpress, and Alibaba
- Handled customer inquiries, order processing, returns, and refunds while maintaining strong customer satisfaction
- Coordinated with suppliers and logistics teams to ensure smooth fulfillment and delivery
- Improved product listings and descriptions to reduce customer complaints and increase conversions
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E-commerce Etsy Product Lister
OnlineJobs.ph | May 2019 – June 2021
- Created and optimized 500+ SEO-focused Etsy product listings and product mockups
- Improved product visibility and customer engagement through effective content management
- Supported shop growth by maintaining listing accuracy and attractive product presentation
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General Virtual Assistant
Upwork | January 2018 – June 2018
- Assisted with Amazon, Shopify, and Etsy store setup, product sourcing, and listing management
- Provided customer support and handled order-related concerns and inquiries
- Created basic graphic designs for product listings and social media content using Canva and Photoshop
Verified
