PROFESSIONAL SUMMARY
Operations and Training Coordinator with over 15 years of experience supporting global programs, large-scale rollouts, and cross-functional operations. Known for calm execution, strong stakeholder coordination, and reliable end-to-end delivery across EMEA and APAC. Experienced in training logistics, reporting, trainer coordination, and program governance.
CORE SKILLS
Operations & Training Coordination, Program & Roll-out Support, Stakeholder Communication, Trainer Coordination, Scheduling, Reporting & Dashboards, LMS & Virtual Platforms, Process Compliance
PROFESSIONAL EXPERIENCE
Dale Carnegie & Associates — Operations & Training Coordinator / Roll-Out Manager (ROM)
March 2023 – Present
• Coordinate end-to-end delivery of global learning programs across EMEA and APAC.
• Support roll-out activities from kick-off through post-delivery.
• Manage trainer sourcing, briefing, scheduling, and coordination.
• Oversee participant communication, session logistics, and pre-work.
• Maintain dashboards, attendance reports, and completion summaries.
• Support invoicing readiness through accurate documentation and coordination.
Doorbell Technologies — Logistics Operations Supervisor / Business Development Associate
February 2022 – February 2023
• Led logistics operations and supported business development initiatives.
IOPEX Technologies — Operations Manager
July 2017 – February 2022
• Supervised operations teams and ensured consistent service delivery.
CERTIFICATIONS
High Impact Presentations – Dale Carnegie (2023)
Lean Six Sigma Green Belt - Teleperformance (2011)
Special Education - (2021)
Caregiving Skills & Dementia Care (2024)
EDUCATION
Bachelor of Arts in Mass Communication
St. Paul University
