Hey there!
I’m Mac, and I love helping with all things tech - making sure everything runs just the way my clients want… in every part of their digital life. Whether you’re on your own, running a small business, or part of a larger team, I’m here to help.
Need anything? Just reach out - I’m happy to help! wink
What I can do:
- Provide hands-on technical support in MSP environments
- Support and troubleshoot Microsoft 365 & Google Workspace
- Set up and fix issues remotely
- Optimize computer storage and performance
- Resolve login and access issues
- Troubleshoot internet and network problems
- Set up and support VPNs for secure access
- Fix printer and peripheral issues
- Keep email systems running smoothly
- Assist with basic server issues
- Solve everyday tech problems efficiently
- Communicate clearly and provide dependable support
- Work well independently and with a team
Key Technical Skills:
Cybersecurity & Security Tools
Bitdefender, Huntress, Palo Alto Firewall, Ironscales, Blumira, SentinelOne, Cisco Firewall, Trend Micro, Exclaimer, PhoneHub, ThreatLocker, DUO, Quickpass
Collaboration & Productivity Tools
Microsoft 365, Google Workspace, Zoom
MSP & IT Management Tools
Syncro PSA & RMM, ConnectWise Manage & ScreenConnect, N-able, Ninja RMM, Kaseya One SSO, IT Glue, Pax8, Zoho
Operating Systems & Servers/Networking: Windows Server 2011, 2012, 2016, 2019, Windows 7, 8, 10, 11, macOS, Active Directory, Group Policy, Remote Server Administration Tools (RSAT), TCP/IP, DNS, DHCP, RDP, UniFi Cloud Network Monitoring
Backup & Recovery
Synology NAS, IDrive 360, IDrive E2, Dropsuite, Datto
Web, Domain & Phone Systems
WHMCS, cPanel, ENUM
Phone Systems: 8x8, Skyvoice
VPN: GlobalProtect VPN, FortiClient VPN, Cisco VPN
Password Management
NordPass, Bitwarden, LastPass
Cloud, Virtualization & Device Management (Knowledgeable)
Microsoft Hyper-V, VMware
Microsoft Azure (Fundamentals), AWS (Fundamentals)
Microsoft Intune, SCCM
Security & Compliance (Knowledgeable)
Cybersecurity best practices
Microsoft 365 compliance
HIPAA, GDPR, SOC 2
Let's get in touch so we can discuss the specifics *wink*
Verified
