I am Leah, a Virtual Assistant and Customer Support Specialist with over 6 years of experience supporting international clients across e-commerce, telecom, healthcare, and service industries. I provide phone, chat, and email support, ensuring accurate information, timely resolution, and excellent customer experience (CX).
I am self-motivated, detail-oriented, and able to work with minimal supervision, handling customer inquiries, complaints, and service requests efficiently.
I also have experience in administrative and project coordination tasks, including scheduling, calendar management, and team support to ensure smooth operations.
I am proficient in Zoho Desk, Zoho CRM, Zendesk, Avaya, Amazon Connect, Google Workspace, and Microsoft Excel, and quickly adapt to new systems.
I am ready to contribute strong communication, problem-solving, and customer-first service from day one.
If my profile is fit for the job, I am just one invitation away.
