Dynamic Operations Strategist with 13+ years of BPO industry experience, including progressive leadership roles as Supervisor, Operations Manager, and now Senior Operations Manager. I've led successful programs across Telco and Healthcare, consistently hitting and exceeding key performance metrics. Beyond operations, I bring strong administrative capabilities—personally handling performance reporting, trend analysis, and client presentations with precision and clarity. I also manage virtual assistant teams, ensuring alignment with client expectations and business goals. Known for a hands-on leadership style, data-driven decision-making, and a commitment to operational excellence and client satisfaction.
