Technical Support Engineer
Concentrix Naga
09/2020 - Present,
Provide Chat Support Assistance to address technical issues
working from home staff.
Provide Remote Support Assistance using Zoho Remote Tool
working from home staff.
Managing IT Tickets.
Software and Hardware Maintenance.
Responds to IT Tickets in a timely manner.
Monitoring computer compliance to security baselines through sccm reports.
Adding Computers, Deleting Computers on sccm server and AD.
Basic Troubleshooting for Microsoft Office 365
Provide Floor assistance in a timely manner.
Security Baseline Remediation, making sure that the computers
are compliant and secure for cyber-attacks.
Configuring Avaya Phones.
Connecting to Zimbra-Azure servers.
Configuring VPN gateways using forticlient.
Install and updates Softwares and Application through sccm
and manually.
Joining computers to company domains.
IT Asset POC
Concentrix Naga
09/2020 - Present,
Managing IT Assets.
Securing IT Assets.
Receiving and inspecting if the asset meets the expected count
and description and scanning serial numbers of all incoming IT assets.
Deploy IT Assets on the production floor and other
departments on a timely manner.
Managing Hardware.
IT Asset Inventory.
Making sure that the Asset Currently Deployed and currently
stocks are correctly counted.
Updating and Configuring IT Asset according to the Company
Standard
Documents records and tracks every asset movement such are
replacements, new deployments and pull-outs.
