Detail-oriented and customer-focused professional with over 3 years of experience as a Data Application Specialist and Travel Associate. Proven ability to handle high volumes of inbound and outbound calls, process customer contracts, and conduct thorough business verifications using platforms like Google Maps, company websites, and social media to prevent risk and fraud. Cross-trained in the Onboarding Department at Concentrix, assisting in the smooth activation of merchant terminals.
Also, worked as a Travel Associate at IGT Solutions, managing customer inquiries and refund requests via phone and email with a focus on accuracy and client satisfaction. Known for strong communication skills, attention to detail, and a commitment to delivering excellent service across diverse industries.
