I am an experienced Account Management and Operations professional with over 8 years of experience across account management, technical support, project coordination, quality assurance, compliance, and research and development.
My most recent experience at Cognizant Solutions Tech Philippines involved managing global account and operational processes, handling escalations, supporting advertisers, coordinating with cross-functional teams, and driving process improvement initiatives. I managed account processes from booking and setup through invoicing and issue resolution, and provided technical support to Google Shopping advertisers through email, chat, and calls. I also led training programs, maintained process documentation, and worked with stakeholders to improve team performance and operational processes.
I also have experience in quality assurance, compliance, reporting, documentation, risk assessment, supplier coordination, and project management. My previous roles required a high level of accuracy, organization, attention to detail, and the ability to manage multiple priorities while meeting deadlines.
I am comfortable working independently or as part of a team and can adapt quickly to new processes, systems, and business requirements. I have experience using Google Workspace, Microsoft Office, Salesforce, TradeWorks, Fizz, Google Ads, Google Merchant Center, Shopify, and other internal business systems. I am also comfortable using AI productivity tools such as ChatGPT to support research, organization, and productivity.
I am currently open to opportunities in Virtual Assistance, Administrative Support, Operations, Account Management, Client Success, and Project Coordination. I am particularly interested in long-term opportunities where I can contribute my experience, continue learning, and become a reliable part of the team.
