Available Immediately, I am a Customer Support Specialist with over 6 years of experience providing email-based support for Shopify eCommerce and travel platforms. I specialize in high-volume ticket management, order fulfillment, refunds, returns, chargebacks, and dispute resolution, delivering empathetic and brand-aligned customer experiences in remote environments.
I have handled 80–150 daily tickets using tools like Gorgias, Zendesk, Help Scout, Kustomer, and CRM systems while maintaining SLA compliance and timely resolutions.
Key Areas of Expertise:
Shopify order management & dropshipping support
Refund, return, and exchange processing
Shipping, tracking, and fulfillment coordination
Chargeback handling and dispute resolution
Escalation management and SLA compliance
CRM documentation, reporting, and workflow optimization
Cross-functional collaboration with Finance, Operations, and Account Management teams
Remote work experience with AU, US, and UK time zone availability
I am detail-oriented, reliable, and disciplined, focusing on customer retention, empathy, and efficient problem resolution. I am seeking a long-term remote role with an eCommerce or Australian, US, or UK-based company, where I can leverage my expertise to enhance customer satisfaction and operational efficiency.
Tools & Platforms I Excel In:
Shopify | Gorgias | Zendesk | Help Scout | Kustomer | ShipHero | Notion | Google Workspace | Microsoft Outlook | Slack | Microsoft Teams | Confluence | HelpJuice | ChatGPT
Verified
