Results-driven and empathetic Customer & Technical Support Specialist with over 9 years of experience providing high-quality assistance in fast-paced, tech-driven environments. Adept at resolving complex technical issues, improving customer satisfaction, and maintaining a positive brand reputation. Strong communicator with a passion for problem-solving and a proven ability to explain technical concepts to non-technical users. Experienced in supporting a range of products and platforms, utilizing tools like Zendesk, Salesforce, JIRA, Service-Now, and delivering service via chat, email, phone, and remote troubleshooting.
