IT Support | Active Directory | Microsoft Entra ID | Microsoft 365 | IAM
I am an IT Support and Identity & Access Management (IAM) professional with over 7 years of experience supporting enterprise users across global environments.
My experience includes Active Directory administration, Microsoft Entra ID (Azure AD), Microsoft 365 administration, user provisioning and deprovisioning, password resets, account unlocks, access management, RBAC, MFA, SSO, and troubleshooting Windows environments. I have supported users through phone, chat, email, and ticketing systems while consistently meeting SLA targets.
I am experienced in:
Active Directory & Microsoft Entra ID (Azure AD)
Microsoft 365 Administration
User Provisioning & Deprovisioning
Password Reset & Account Unlock
RBAC (Role-Based Access Control)
Multi-Factor Authentication (MFA)
Single Sign-On (SSO)
Windows 10/11 Support
Outlook & Microsoft Office Troubleshooting
VPN, Printer, and Network Troubleshooting
Remote Desktop Support
Incident & Service Request Management
IT Documentation and Ticketing
I take pride in providing reliable technical support, maintaining security best practices, and delivering excellent customer service. Whether it's managing user access, resolving technical issues, or supporting daily IT operations, I focus on accuracy, efficiency, and clear communication.
I am currently looking for remote opportunities where I can contribute my enterprise IT experience and continue growing in system administration, cloud technologies, and Identity & Access Management.
