Experienced E-commerce Virtual Assistant with over 7 years in customer service, administrative support, and online retail operations. I specialize in Shopify store management, order fulfillment, and customer experience, handling everything from order corrections and dispute resolution to product listing updates and refund tracking.
What I bring to your team:
Shopify expertise — order management, address corrections, product syncing, inventory updates, and customer detail management
Customer support — ticket resolution, email communication, refund/exchange handling, and failed delivery follow-ups
Administrative skills — appointment scheduling, data entry, calendar management, and record-keeping in Google Sheets and Smartsheet
Dropshipping experience — CJ Dropshipping product quoting, price syncing, and multi-country service point coordination
I've worked with clients in e-commerce, healthcare, home services, and SaaS—adapting quickly to different industries and workflows. Comfortable with Zendesk, Re:amaze, Salesforce, Slack, and standard communication tools.
I'm reliable, detail-focused, and used to working independently across time zones. If you need someone who can manage your Shopify backend, keep customers happy, and maintain organized records without constant supervision, let's talk.
