I’m Ferdinand, a Customer Support Manager, Sales, and Operations Specialist with hands-on experience supporting growing businesses across B2B and B2C environments. I help streamline operations, improve customer experience, and capture missed revenue opportunities.
Over the years, I’ve worked not just as a support lead, but as an extension of leadership—handling executive assistant responsibilities alongside day-to-day operations. That means managing priorities, keeping communication organized, and making sure nothing slips through the cracks while the business scales.
What I Can Help With
Customer Support & Customer Success
• Email and ticket support (high-volume inbox management)
• Escalation handling and resolution
• Customer retention and win-back strategies
• CRM management and optimization
• CSAT improvement and customer experience workflows
Sales Support (B2B & B2C)
• Lead follow-ups and prospect communication
• Appointment setting and calendar coordination
• CRM pipeline management and tracking
• Client onboarding and relationship support
• Identifying upsell and revenue opportunities
Executive Assistant & Operations
• Inbox and calendar management for leadership
• Internal and client coordination
• Workflow creation and process improvement
• SOP documentation and system organization
• Ticketing systems, automations, and efficiency optimization
I approach my role like an operator, not just a task executor. I look at the bigger picture—where things slow down, where revenue is lost, and where systems can be improved—then take action to fix it.
If you need someone who can manage support, assist with sales, and bring structure to your operations while supporting leadership directly, we’ll work well together.
Let’s connect and see how I can support your business.
Verified
