Property Manager | Retention & Escalation Specialist | 10+ Years in Customer Service
I’m a Property Manager and Retention/Escalation Specialist with 10+ years in the Customer Service industry, including 6 years dedicated to property management. Over the years, I’ve built a reputation for being highly organized, detail-oriented, and adaptable — able to juggle multiple priorities while still delivering top-notch service.
I enjoy turning challenges into solutions, whether it’s resolving tenant concerns, streamlining processes, or ensuring owners’ investments are well taken care of. My experience has helped me consistently exceed goals, strengthen retention, and build positive client relationships.
I’m also well-versed in a wide range of tools and CRMs, including Salesforce, AppFolio, Buildium, Podio, Aircall, Dialpad, Google Suite, RingCentral, Vortex Dialer, Intercom, HelloSign, and DocuSign.
Above all, I take pride in making sure both owners and tenants feel supported — and that the job gets done efficiently, every time.
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