Hi! I'm May-An, a Business Analyst and IT Operations professional with experience in project coordination, reporting, process improvement, and business operations. I help teams stay organized, keep projects moving, and ensure important tasks, deadlines, and follow-ups don't fall through the cracks.
In my current role, I coordinate with multiple stakeholders, monitor service requests and operational priorities, prepare reports, track progress, and support process improvements that help teams work more efficiently. I'm known for being organized, dependable, detail-oriented, and proactive in following through on tasks.
Here's how I can support your business:
• Project coordination and task tracking
• Business operations and administrative support
• Excel reporting, dashboards, and data analysis
• Process improvement and workflow documentation (SOPs)
• Inbox management, scheduling, and stakeholder communication
• Data cleaning, reporting, and performance tracking
• AI-assisted productivity using ChatGPT and other business tools
I'm proficient with Microsoft Excel, Power BI, Microsoft 365, SharePoint, Azure DevOps, ServiceNow, BMC Helix ITSM, and other business productivity tools. I learn new systems quickly and enjoy improving workflows through organization, automation, and continuous process improvement.
If you're looking for someone who takes ownership, communicates proactively, and keeps projects organized from start to finish, I'd love to help your business grow.
Verified
