I am a self-driven and hardworking professional with over a decade of experience in delivering high-quality customer service and administrative support across eCommerce, technical, travel, and conferencing industries. My ability to adapt quickly, learn efficiently, and work independently enables me to excel in dynamic and fast-paced environments, ensuring seamless operations and exceptional client satisfaction.
Areas of Expertise:
Customer Service, Phone Support and Email Inbox and management
Administrative Management & Data Entry<8efe80624d780eba0c6493ec45140364>Email & Technical Support
Escalation Handling & Problem Resolution
Professional Experience:
I have worked as a customer service representative for multiple call centers in the Philippines, gaining extensive knowledge in handling inbound and outbound calls, email inbox and management, de-escalating complaints, and managing reports. Additionally, my experience as a virtual assistant for mortgage companies has equipped me with skills in loan processing, document verification, and pipeline management. I have also supported banks with email and customer service assistance and served as a payroll technician, processing payroll transactions with accuracy and efficiency.
Key Responsibilities & Skills:
- Managing customer inquiries and providing professional support via phone, email, and chat
- Handling scheduling, calendar management, and basic research tasks- Assisting with mortgage loan processing, including data entry and coordination with underwriters, clients, and investors
- Overseeing payroll transactions, verifying records, and generating reports- Working with eCommerce platforms such as Shopify and CRM tools like Zendesk and LiveChat
Technical Proficiency:
I am familiar with Shopify, Zendesk, Google Docs, Google Sheets, Google Calendar, MS Teams, WhatsApp, Skype, RingCentral, Calltools, Avaya, Floify, SEPA, and various CRM systems, ensuring efficiency in communication and task management.
I am passionate about providing seamless support, solving complex issues, and contributing to business success. If you need assistance, feel free to reach out—I look forward to working with you!
Verified
